Some lady picks up saying she's not at her desk, polite lah, ask
me my name, student number and HP number and she'll get back to me
shortly. Probably having lunch or something.
I hope I don't have to call again.
you actually got a live human, that's not so bad ......
it's better than encountering a talking machine ....
"for billing enquiries, please press 1"
"for accounts information, please press 2" ......
NB .... those really gets on my nerves ....